IT Support Services

The breakthrough in information technology has had brought a lot of positive results not only in the field of education but also in business. With everything run on computer networks, less paperwork is required, resulting in efficiency and productivity in the delivery of products and services to clients from all over the globe.

To maintain this reputation, companies or corporations need to employ experts in information technology to keep their businesses up and running. Nobody can afford being left behind by his competitors with respect to the latest trends in information technology. In cases where there is quite a manageable gap in sharing significant technological information, those who feel that they’re far from the new changes could immediately cope up by sending people on the field to gather relevant information on technological trends and report it for evaluation and full implementation.

What is an IT support professional?

A computer support specialist provides technical support for a company, organisation’s staff and their employee’s staff. They use computer software and equipment to assist them in providing advice and help to their employer and their employees.

What does an IT support specialist do?

Technical support specialists are knowledgeable about computer systems, electronic systems and software applications. They can educate people, answer questions and troubleshoot any related problems with technology-based products and services.

What is an IT support technician?

IT support technicians provide assistance to computer users by answering questions, resolving technical problems and maintaining a company’s network, software and computer equipment. They are also called desktop support technicians or computer support specialists.

IT support duties and functions

  • Maintenance of computer systems and networks of an organisation – information technologists make sure that all computers are working properly. Any form of malfunction, whether major or minor in nature, could affect an organisation’s efficiency and performance in the market; thus, must be fixed or addressed right away in order not to cause further loss of assets and damage to reputation.
  • Backup data using reliable storage systems and devices – every business IT support is aware that an individual or company could lose a great amount of data and information when computer systems are hacked or compromised. Even with just a systems glitch, important information stored on computers could be lost or corrupted along the process. Burning files to a portable CD or saving it to a 500GB external drive could save you from the problems of retrieving very important company work files and information. Another recommended strategies are syncing your computer files to multiple gadgets or devices or creating several or multiple folders in several computer systems.
  • Cleaning up dust from computers including cables and very important PC peripherals – computers are known to accumulate dust or dirt. When this happens, it could cause overheating and would affect your PC’s performance and shorten its lifespan. The easiest way to clean it up is by using compressed air. For easy cleaning, computer cases are usually removed, taken outside the office and blowing off any unnecessary dirt that has accumulated through the days or months of usage. Other helpful option is wiping parts with a damp cloth but should be carefully done not to make contact with circuit boards.
  • Organising installation disks – computer applications and other related software won’t run unless installation disks are used to make them function for a lot of purposes. Saving important data in a computer requires a skilled IT support personnel in order to properly place files according to their value or importance. Lastly, system disks should not reach critical storage memory to avoid lagging or hanging up when used by office personnel.